Refund policy
This policy applies once paid plans open. Until then, Fineframe is a free public beta, and there is nothing to refund. Fineframe has no free trial.
14 days on a first payment
If Fineframe is not right for you, ask within 14 days of the first payment for a plan, and that payment is refunded in full. You don’t need to give a reason.
One refund per customer
Each customer can get this refund once. A later subscription, on either plan, is not refunded again.
How to ask
Fineframe is sold through Paddle.com, the Merchant of Record for every order, so refunds go through Paddle: find your order at paddle.net and ask there. The refund goes back to the way you paid, and your subscription ends when it is made.
Renewals
Renewals are not refunded. Cancel before a renewal to stop it; the app keeps working until the end of the period you paid for.
Other services
What you pay Anthropic, OpenRouter or any other service on your own keys is between you and them; we cannot refund it.
Your rights under the law
As the Merchant of Record, Paddle also applies its Buyer Terms, and the consumer law where you live still applies; either may give you more than this policy does.
Who we are
Fineframe is made and sold by Cheng Chang, New Taipei, Taiwan.
Contact: [email protected].